CurveBeam Standard Warranty Terms
CurveBeam, LLC warrants the purchaser that this hardware system will be free from defects for a period of one (1) year from the Warranty Activation Date (typically the date of installation). During the warranty period, CurveBeam, LLC will correct any defects in material or workmanship, at no charge for material, labor or travel. Any replacement parts shall be new or serviceable used parts and are warranted for the remainder of the original warranty or thirty (30) days, whichever is longer.
This warranty includes routine software maintenance upgrades, but excludes optional application modules.
Also included in the extended warranty is unlimited access to CurveBeam’s customer support team, (267-483-8089) for general questions, accreditation and billing support, technical phone support and remote diagnostics, IT support, on-site service, maintenance, repairs, replacement of defective parts (including full CT Tube and Flat Panel Detector coverage) and labor, which will be furnished without charge by CurveBeam LLC. Data back-up is not covered and is the customer’s responsibility. External data transfer that requires customized scripts is not covered but assistance is available upon request (refer to F72-2.2 Price Sheet, pg. 2, line item M0024 for pricing).
Service and maintenance will be provided during the hours of 8:00AM-8:00PM (US EST) Monday through Friday, excluding the following (observed) holidays, New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve and Christmas Day.
Service and maintenance requested outside of service hours will be charged at $25 each 10-minute interval for remote/phone support. On-site visits outside of service hours will be charged at $150 per hour (4 hrs. min) plus travel expenses, quotation available.
Service Response Time: 30 minutes by telephone and same day or next day for on-site support.
Should you elect not to extend your warranty period, you may contract with CurveBeam, LLC on an as-needed basis (refer to F72-2.2 Price Sheet, pg. 3 for pricing).
If a warranty contract lapses for more than thirty (30) days, the purchaser has the option to renew at a price 10% over the standard price. A renewed lapsed contract will activate sixty (60) days after full payment is received. Any technical support, labor or replacement parts provided prior to activation of renewal will be billed at standard rates on an as-needed basis.
CurveBeam Extended Warranty Option
CurveBeam, LLC will extend the terms of the standard device 1-year warranty, which begins on date of installation, for up to an additional 4 years, as specified in the original purchase agreement, or subsequent warranty-specific purchase agreements (refer to F72-2.2 Price Sheet, pg. 3 for pricing).
For systems that have aged beyond 5 years, warranty coverage that includes all parts except the server, MD workstation, and computer monitors can be extended on an annual basis.
An annual calibration and maintenance check are included in the extended warranty term.